Refund & Cancellation Policy

Last Updated: 12/09/2026

We understand that circumstances can change and that customers may sometimes need to cancel or amend a booking. This Refund & Cancellation Policy explains how cancellations, refunds and booking fees are handled.

Please read this policy carefully before making a booking. By confirming a booking and making payment, you acknowledge that you have had an opportunity to read and understand these terms.

1. Booking Fee / Deposit

A booking fee or deposit is required to secure and reserve your chosen date.

Once your booking fee or deposit has been received, the date is removed from our availability and is reserved specifically for your booking. This means that we may decline other enquiries for the same date and may incur costs or lose other business as a result of reserving the date for you.

The booking fee/deposit may therefore be retained in accordance with the cancellation terms below, provided that doing so is fair and lawful.

Nothing in this policy is intended to exclude or restrict any statutory rights you may have under applicable UK consumer law.

2. Cancellation by the Customer

If you need to cancel your booking, you must notify us in writing using the contact details provided on our website.

The applicable cancellation period will be determined by the date and time we receive your cancellation request.

Our standard cancellation terms are as follows:

Cancellation within 14 days of booking

Where a customer cancels within 14 calendar days of making the booking, we will provide a 100% refund of payments made, including the booking fee/deposit, subject to any statutory provisions or circumstances where a statutory cancellation right does not apply.

Cancellation more than 14 days but within 28 days of booking

Where a customer cancels after 14 days but within 28 calendar days of making the booking, we will provide a 50% refund of the total amount paid.

The booking fee/deposit will normally form part of the amount retained.

Cancellation more than 28 days after booking

Where a customer cancels more than 28 calendar days after making the booking, payments will normally be non-refundable.

However, any amount retained will be subject to applicable consumer law and will not be retained to the extent that doing so would result in an unfair or disproportionate cancellation charge.

Cancellation within 14 days of the event date

Where a customer cancels within 14 calendar days of the scheduled event date, the booking will normally be non-refundable, including the booking fee/deposit.

This is because, as the event date approaches, the opportunity to re-book the date is significantly reduced and we may already have committed resources, staff, suppliers, preparation time and other costs specifically for the booking.

This provision remains subject to any statutory rights or remedies that apply to the particular booking.

3. Cancellation Charges and Reasonableness

Our cancellation charges are intended to reflect the costs, commitments and potential losses associated with reserving a specific date and preparing to provide the agreed service.

We will take reasonable steps to minimise any loss arising from a cancellation, including seeking to re-book the date where reasonably possible.

Where applicable, we will take into account any significant savings we make as a result of the cancellation or any replacement booking for the same date. We will not seek to recover the same loss twice.

Nothing in this policy permits us to retain or charge an amount that is disproportionate to our legitimate loss or otherwise unfair under applicable consumer law.

4. Overlapping Cancellation Periods

Where more than one cancellation period could apply, the cancellation term relating to the shortest period remaining before the event date will normally apply.

For example, if a booking was made recently but the event date is already within 14 days, the cancellation terms applicable to cancellations within 14 days of the event will normally apply, subject always to any statutory rights that cannot lawfully be excluded.

5. Statutory Cancellation Rights

Depending on the nature of the service and how the booking was made, you may have statutory cancellation rights under UK consumer legislation.

Certain types of contracts, including some services relating to leisure activities, catering, accommodation or other services provided on a specific date or during a specific period, may be excluded from the usual statutory 14-day cancellation period.

Where a statutory cancellation or refund right applies to your booking, that statutory right will take precedence over this policy.

Nothing in this policy is intended to remove, reduce or restrict rights that cannot legally be excluded.

6. Rescheduling or Changing Your Booking

If you would like to change your booking date rather than cancel it, please contact us as soon as possible.

Requests to reschedule are subject to availability and are not guaranteed. We will consider rescheduling requests reasonably and may offer an alternative date where one is available.

Any agreed change to the booking may be subject to reasonable additional costs where we incur additional costs as a direct result of the requested change.

A request to reschedule does not automatically entitle you to a refund.

7. Cancellation by Us

If we need to cancel your booking and the cancellation is not caused by a breach or fault on your part, we will notify you as soon as reasonably practicable.

Where we are unable to provide the contracted service, we will provide the remedy or refund required by applicable law.

Where appropriate, we may offer you the option of transferring your booking to another available date instead of receiving a refund.

We will not retain payments for services that we have cancelled where applicable law requires those payments to be refunded.

8. Circumstances Beyond Our Reasonable Control

In exceptional circumstances beyond our reasonable control, it may become impossible or impractical for us to provide the service as agreed.

Examples may include serious disruption, extreme weather, natural disasters, fire, flood, venue closure, government restrictions, public safety requirements, significant utility failure, or other circumstances genuinely outside our reasonable control.

Where this occurs, we will communicate with you as soon as reasonably possible and will seek to agree an appropriate solution, which may include rescheduling or a refund where required by law.

This clause does not remove or restrict any statutory rights you may have.

9. Refund Processing

Where a refund is due, we will normally process it within 14 days of the refund being agreed or, where applicable, within the period required by law.

Refunds will normally be made using the original payment method unless another method has been agreed.

We will not impose an administration charge for processing a refund where such a charge would be prohibited by law.

10. No-Show Bookings

If a customer fails to attend or does not make use of the booked service without giving us prior notice, this will normally be treated as a cancellation on the event date.

No-show bookings will therefore normally be subject to the cancellation terms applicable to cancellation within 14 days of the event, subject to applicable statutory rights.

11. Exceptional Circumstances

We understand that serious and unexpected circumstances can arise.

We may consider requests for an exception to our standard cancellation terms on a case-by-case basis. Any such decision will be made at our reasonable discretion and will depend on the individual circumstances, the timing of the cancellation, costs already incurred and whether the date can be re-booked.

Any goodwill exception offered on one occasion does not create an entitlement to the same exception in future.

12. Consumer Rights and Fairness

We aim to operate our cancellation and refund policy fairly, reasonably and transparently.

Nothing in these terms is intended to exclude or limit:

your statutory rights;
our legal responsibilities for services that do not conform to the contract;
any right to a refund, price reduction or other remedy that cannot lawfully be excluded or restricted; or
any liability that cannot legally be excluded or limited.

If any part of this policy is found to be unlawful, invalid or unenforceable, that part will be interpreted or amended only to the extent necessary to comply with the law. The remaining provisions will continue to apply where possible.

13. How to Cancel

To request a cancellation, please contact us using the contact details provided on our website.

Your cancellation request should include:

your full name;
booking reference, if applicable;
event date;
the reason for cancellation, if you wish to provide one; and
the date on which you are requesting cancellation.

We recommend keeping a record of your cancellation request and any correspondence relating to it.

14. Changes to This Policy

We may update this Refund & Cancellation Policy from time to time.

Any changes will not normally affect bookings that have already been confirmed. The cancellation terms applicable to an existing booking will generally be those provided to the customer when the booking was made, unless a change is required by law or otherwise agreed with the customer.

15. Contact Us

If you have any questions about this Refund & Cancellation Policy, your cancellation rights, or an existing booking, please contact us using the contact information displayed on our website.

Legal Disclaimer:

This Refund & Cancellation Policy is intended to provide clear information about our standard cancellation and refund arrangements. It does not constitute legal advice and does not override applicable legislation or statutory consumer rights. Where there is any conflict between this policy and a mandatory legal right, the mandatory legal right will prevail.